FREQUENTLY ASKED QUESTIONS

I currently see clients Monday through Thursday. If you are in distress or if this is an emergency, please call 911 or the Crisis Line: 1-866-585-0445

Please contact me directly to book at lucy@lucypricecounselling.com

I offer a free, 20 minute consultation to see if we are a fit, after that, sessions are as follows:

$135 for 50 minute session for individuals

$225 for a 75 minute session for multiple clients (family or couples)

Payments are due at the end of each session. You may e-transfer funds or you can sign up for an Auto Pay option and your credit card will be billed automatically at the end of each day. Most clients choose to pay by their credit card through their secure Jane app portal. Access to your individual, secure portal will be provided to you after we confirm your first counselling session.

I am unable to directly bill insurance providers, however I am happy to provide you with documentation to submit to your insurance company. Some insurance providers cover sessions by a Registered Social Worker, some do not, please check with your insurance provider about your specific coverage before our first session if having your sessions covered is needed.

Due to the changing nature of our society, e-counselling has become a necessary treatment option. For many reasons, such as social anxiety, a need for privacy, scheduling and travel challenges, some people feel most comfortable with this option. This option is necessary for those people looking to access my services from other communities. This secure option can be facilitated based on your schedule and allows you to access Lucy Price Counselling Services from home, work and anywhere in the world where you have internet access.

The Jane app is best accessed using Chrome browser, you will see a “book button” , if you click on this you will be given prompts to set up a user name and password, and then you will have access to my booking page, and may choose either a consultation, an in person or virtual appointment. If you have any trouble, please email me and I would be happy to assist you and find an appointment time that works for you.

I have a paperless system and do not provide paper receipts, you can access your invoices and receipts at any time through your secure, private client portal.

Yes, I am currently able to offer some in-person counselling appointments. Please check for availability on the Jane app.

Everything you tell me will be kept strictly confidential, unless there is a concern of imminent harm towards yourself or another person, or unless I have your direct, written authorization and consent (in cases of referrals, speaking to another care provider or consulting with other professionals in order to provide you the best treatment).

Also, please note that if I happen to see you outside of our sessions, I will not acknowledge you unless you acknowledge me- this is to protect your privacy- not because I am ignoring you!

I require 24 hours notice to cancel an appointment, you may cancel your session through your client portal or by email. Cancellations within twenty four hours will be charged the full session fee. I do understand that emergencies happen, if this is the case, please contact me to discuss.